Refund policy

Return Policy

We have a two week (14 day) return policy.  This means that you have 14 days after receiving your item to request a return.  In order to be approved for the return your item must be in the same condition as you received it, be unworn, and unused.  

To start a return, you can contact us at displacedtexan83@gmail.com.  If your return is accepted, we will send you a return shipping label as well as the instructions on how and where to send the package.  Items sent back to The Displaced Texan Gifts without first requesting and being accepted for a return will not be accepted.

We will notify you once we have received and inspected your return.  We will let you know if the refund is approved or not.  If approved, you will be automatically refunded on your original payment method within 10 business days.  Please remember that your bank or credit card company may take additional time to process the refund.  If it has been more than 14 business days since we notified you of the approved return then please contact us at displacedtexan86@gmail.com.

 

Damaged Items 

Please open and inspect your order when you receive it.  If there is any damage, the item is defective, or you received the wrong item, please contact us immediately.  We will do our best to make it right.

 

Exceptions and Non-Refundable Items

Personalized items and some special orders are not returnable.  If you have any problems or issues with a personalized item, please reach out and we can see how we can help your situation.  Clearance items and gift cards cannot be returned.